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Frequently Asked Questions
What is myTRS?
myTRS is a comprehensive volunteer registration system that manages volunteer registration, scheduling, and check-in. It provides customizable landing pages for organizations, tracks volunteer information and attendance, and generates reports and analytics.
How can I learn more about myTRS?
You can learn more about myTRS by visiting our website at my-trs.com or contacting our customer service team at jentran@my-trs.com.
Who owns the registrant data on myTRS?
You do. 100% of your registrant data belongs to you. Each client account has its own unique database that can be shared across all your events or kept separate—your choice.
How secure is volunteer data in myTRS?
All data transmission utilizes HTTPS/TLS 1.2 or higher. Encryption methods adhere to industry best practices and utilize strong, approved cryptographic modules to secure communication. All volunteer and administrative data stored in the client account's centralized database is encrypted using industry-standard AES-256 encryption protocols.
What are the main features of myTRS?
myTRS is a cloud-based platform with unlimited configurations including: Customizable registration platforms, Real-time reports and analytics, Volunteer self-scheduling, Group registration and bulk scheduling, Integrated background checks, Payment processing (funds go directly to you), Multi-event management, Site cloning for recurring events. Built by event professionals for events of any size—from hundreds to 10,000+ volunteers.
Can myTRS handle group registrations?
Yes, myTRS allows both individuals and/or groups to register through the system. You can build custom registration types to accommodate different group needs.
Does myTRS offer online payments? Is there a payment processing fee?
Yes, myTRS is fully integrated with Stripe, Authorize.net, PayPal Payflow, Braintree, and Payeezy. All payments from the registrants go directly to our clients' payment account. Our system only tracks and initiates payments/refunds. We DO NOT charge any service or payment processing fee.
What kind of support is available?
myTRS provides support 7 days a week, including weekends and holidays. You get a dedicated account manager from day one through event day who supports you with setup, reports, communications, and system navigation. Contact us via email, phone, or Zoom—book calls anytime that fits your schedule. For major events, we can provide on-site check-ins and technical support on event days upon request at an additional charge.
What are your support hours?
Our official team hours are 8am-8pm ET everyday including holidays. We do our best to still be responsive even outside of these official hours.
How can I get a demo?
We'd be happy to set up a demo for you! Please fill out our contact form and our team will reach out to schedule a personalized demonstration of myTRS tailored to your organization's needs.