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Reset volunteer's password

When a volunteer can't log in to their accounts, there are two options:

Option 1 - Volunteers reset their own passwords

Volunteers can usually reset their own passwords by clicking on Forgot password when they login. An email with instructions to reset password will be sent to them in a few minutes.

Option 2 - Admin reset password for volunteers

If volunteers don't receive a password reset link, it is likely in their spam folder OR they have used the wrong email address. In case your volunteers never received an email to reset passwords, you can login to their account from the back-end and create a new password for them.

Follow the steps below OR watch this video to reset your registrant's password.

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STEP 1: Quick search the volunteer's account​

Screenshot showing the quick search bar in the myTRS admin dashboard

STEP 2: View their account​

Screenshot showing the 'View Account' button for a volunteer in search results

STEP 3: Log in to their account​

Screenshot showing the 'Login to Account' button on the volunteer's profile page

STEP 4: Access their account​

Screenshot showing the volunteer's dashboard view after admin login

STEP 5: Set new password​

Screenshot showing the 'Set New Password' section in the volunteer's account settings

Contact TRS support via email