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Manage registrants' accounts

How to update a registrant's account email​

If a registrant typed in a wrong email address when they registered, it will result in them not receiving any communication from you. To fix this, follow the steps below:

STEP 1: Quick search their first or last name

STEP 2: Click Actions next to their registration

STEP 3: Click View User

STEP 4: Click Edit Account

STEP 5: Update their email

STEP 6: Click Save

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My registrant signed up with 2 different emails, what should I do?

You need to remove one of the accounts to open up slots for other registrants. Check with the registrant to see which account they would like to keep and verify their schedules. Then follow the steps below to remove their other account:

  • Identify Duplicate Accounts: Quick search by last name to find both registrations.
  • Verify Schedules: For each registration, check the schedule.
  • Update Preferred: Account: Adjust the schedule on the chosen account
  • Delete Extra Account: Search for and delete the unwanted account by its email in User Accounts.

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